Houna collects, uses, and stores data regarding user visits to its website and use of the Houna application, including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, visits to the Houna, and information about the browser or device used to access the website and application. These practices apply to users who visit pages for prospective new customers as well as those who visit pages for prospective Counselors.
Houna collects, uses, and stores certain information in connection with the account registration process, such as whether users registered using their Facebook or Google profiles, and whether a user verifies their reported email address or phone number. Houna also assigns each user who creates a Houna account an anonymized, randomly generated client ID.
Houna collects, uses, and stores certain information regarding payment for its products and events by users and related transactions on its website, such as whether a user completed payment for Houna’s services.
Houna collects, uses, and stores data regarding logins to Houna Platform by registered users and activity conducted during that log in such as when a user logs in, the number of messages received or sent through Houna’s website or app during that login. Login Data does not include the content of any messages sent or received by users.
Houna collects, uses, and stores certain general data regarding user Support group sessions such as whether a live session has been scheduled by the user, whether a Counselor or user(s) joins a scheduled session when a group session began and ended, and whether a counseling session was canceled or rescheduled.
Houna collects, uses, and stores certain data from users that have signed up for Houna’s services such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information.
Children Under the Age of 18
The platform is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.
Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, and subscribing to our service,/and posting material, and requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Platform.
Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through the Platform and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Website.
Your search queries on the Website including filters, usage behavior, favorites, etc.
As well as– chat text.
You may also provide information for publication or display (“Posted“) on public areas of websites you access through the Website (collectively, “User Contributions“). Your User Contributions are Posted and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information Collection and Tracking Technologies
The technologies we use for automatic information collection may include:
Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the website setting on your device. However, if you select this setting you may be unable to access certain parts of our Portal.
Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
When you use the Website or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
These third parties may use tracking technologies to collect information about you when you use this website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, websites, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties tracking technologies or how they may be used.
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Houna’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Houna about our Platform users is among the assets transferred.
To third parties to market their products or services to you if you have consented to/not opted out of these disclosures.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We are not responsible for the circumvention of any privacy settings or security measures we provide.